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To provide the best and convenient shopping experiences for our customers, we – SACH MART 24/7 Mart & Malls co-operate with the top shipping units to deliver fresh, hygiene and good quality food and drinks to our clients. Rules and policies of delivery time, fees and process as below:
1. Scope of delivery:
Time of delivery after we – Cho Sach 24/7 make phone call or sending SMS/email to customer to verify the customer’s order is successfully completed
2. Delivery time
Delivery areas: Delivery formalities: Estimated time:
Urban/neighbor areas Express 1-3 hours (since the order)
Urban/neighbor areas Standard in a day(at last 24 hours)
Other provinces/cities Inter-provincial 2-4 working days.
Notice: Delivery period might be a bit sooner or later the estimated time since un-predictable of bad weather, pandemics, traffic accidents or holidays/New Year.
3. Delivery fees
Cho Sach Mart 24/7 – we always find out best solutions for reducing delivery fees as supporting clients
- Inner city (under 5km) delivery: free of charge for the order more than VND500.000. With the order bill under VND500.000, delivery fee is from VND20.000 to 30.000 VNĐ varied by the distance.
- Inter provincial delivery: Delivery fee is based on parcel weight and transportation fees tariff charged by shipping units (Giao Hàng Tiết Kiệm, Viettel Post, …etc..). Notice by the system will be automatically informed delivery charge fee to the client when clients fill in the receiver’s address.
4. Procedures of Receiving and Inspection Goods
To protect absolutely customers’ rights, we - Cho Sach 24H – apply the Goods Inspection Cooperation Policy as customer receive delivered goods.
1.Receiving and inspection: when shipper delivers goods to the receiver, you open the package and inspect the goods quantity and quality(in good condition,expiry date, freshness and cleanness, packages… )
2. In case of incident detection:
If the receiving goods are broken, damaged, wrong specifications or lack of quantity, the client has right to refuse the delivery and then take photo or video as proof.
3. Hotline contact for support: we will response to you within 15 minutes
Please contact hotline +84-979898445 to inform us about the delivery situation. We – CHO SACH 24H – is to progress to exchange the new one or refund to our customers.
Important notice: after you have signed in on delivery note and the shipper has left already. We have difficulty to resolve your complaints … about broken or lack of quantity…etc.Therefore, please you inspect carefully delivered goods before you sign in the receiving note.
5. Delivery Responsibilities
- If the delivery service carried out by Cho Sach 24H or by shipping units, we will be quite responsible for incidents incurred during the delivery process, such as loss, breakage…
- If the delivery is decided and assigned by customers, you are responsible for the delivery goods and incidents incurred during the delivery.
6. Contact Information
All of your questions related to the delivery or changing schedule time/delivery address, please contact:
- CÔNG TY TNHH CHỢ SẠCH 24H
- Address: House H20106, The Hill Side Dia Trung Hai Street, Phú Quốc Special Zone, An Giang Province, Viet Nam
- Hotline: +84-979898445
- Email: Chosach24h@gmail.com