Inspections Policy

We – Cho Sach 24H – acknowledge that food,  drinks and essential goods are effected directly to your family’s health. Therefore, we apply Inspections Cooperation Policy when our customers receive delivered goods in order to protect customers’ rights absolutely and we ensure transparency in all of our business activities.

1. Inspections Cooperation Definition

This is the procedure of the client and the shipper together check and inspect directly delivered goods when shipper handles the goods package to client.

We – CHO SACH 24H – request all of our clients to open the goods package and check carefully before you sign in on receiving report or before you make the payment (to the COD bill).

2. Scope of Inspections

When opening the package, please you inspect the facts below:

• Items and quantity: correct quantity and enough, correct goods types and categories as your order specifications.
• Packaging condition: the packaging is intact, with no signs of tearing, denting, liquid leakage, or prior opening.
• Sensory evaluation (so important):
  • Vegetables, fresh food: must be fresh, undamaged, and free of unpleasant odors.
  • Dried, canned food: Expiry Date must be checked, clear labeling on products.

Notice:  Inspections are not included:  tasting or eating test, unsealing the products, removing the anti-counterfeit label/sticker.

3. Rejected goods procedure:

During the inspection, if you notice any issues(missing, incorrect, or damaged items), please follow these steps:

• Step 1:  Refuse the entire defective shipment or a portion of the defective goods from shipper.
• Step 2: Take photos or a short video of the defective product as delivery(in the shipper’s presence).
• Step 3: Contact the hotline +84-979898445 to inform us. We will confirm and process a new replacement order for you free of charge, or issue a refund if you have already paid.

4. Cases of Refusal To Settle Complaints

 We reserve the rights to refuse to resolve any complaints regarding crushed items, missing quantities or incorrect models in the following cases:

1. You have signed the co-inspection  report, made the payment, and the shipper has left.

2. The order was received on behalf of the customer by another person (a relative, security guard, colleague, etc.) who signed for confirmation without inspecting the goods.

3. To avoid any unfortunate issues, if you are unavailable to receive the package in person, please authorize an alternative recipient to inspect the product carefully.

5. Goods Inspections Complaint Channel

If you have any questions or feedback regarding shipper's attitude or the inspection process, please feel free to contact us:

• CÔNG TY TNHH CHỢ SẠCH 24H
• Hotline: +84-979898445
• Email: Chosach24h@gmail.com
• Address: House H20106,  The Hill Side Địa Trung Hải Street,  Phu Quoc Special Zone, An Giang Province, Việt Nam